Postage & Returns
STANDARD DELIVERY - Royal Mail Parcel-sized orders sent via Tracked 48 £4.95
Orders are expected to arrive within 3-4 working days*
*DESPATCH AND DELIVERY TIMES
Orders are shipped within 1-2 business days.
Orders placed on Fridays, Saturdays or Sundays
within 1-2 business days.
Orders sent via Royal Mail Tracked 48 should arrive in 2-3 days and orders sent via Royal Mail
Tracked 24 should arrive in 1-2 days.
Expected delivery times are given as a guide only and unfortunately CANNOT be guaranteed. Please note that during the peak season of the run up to Christmas (from mid November), Royal Mail's service slows and in some cases orders will take a few days longer than expected to arrive.
Order placed after December 15th may not arrive in time for Christmas.
It may be possible for us to process orders for same day shipping, but this can't be guaranteed.
Please contact us before placing your order if this is something you require.
If you have a query about an order that you haven't yet received, in the first instance we advise using the tracking reference/link sent in your dispatch confirmation email.
Unfortunately, we cannot be responsible for delayed items.
RETURNS
We hope you will be very pleased with the items you've ordered. However, if there is a problem or you need to return anything, we operate a 14 day return policy from receipt of the order in accordance with distance selling regulations. It may be that items received back after this time will be credited with store credit to the value of the items being returned, at our discretion. We please ask that the items are returned in an unopened and unused state in their original packaging. Returned items not in their original condition or with parts missing are not eligible for a full refund.
We may ask for photographic evidence of items to help us process your claim. We will only replace items if they are defective, damaged or if an incorrect item has been sent in error.
Refunds will be made to the original payment method within 28 days of receiving the returned items. We are unable to offer exchanges at this time. Unfortunately, we cannot cover your cost of returning unwanted items.
Should you wish to return any items, please first email enquiriesEGF@gmail.com with the following information.
Customer name
Customer Address
Contact telephone number/email address
Order number
Reason for the return
We will then provide you with the return details.
For items of value being returned, we advise that you use a trackable mail or courier service as we cannot be responsible for lost items. When returning smaller items, please request a free proof of postage certificate from the post office.